Benefits agencies face a special challenge in the age of eGovernment. Benefits agencies need to provide maximum access to a highly diversified, and sometimes disadvantaged, population who may be interacting electronically over a variety of platforms with very sensitive business needs. Their platform and environment could be changing daily or minute-by-minute – whether it is providing loan guarantees for disaster relief, education, or first-time homebuyers; medical benefits to veterans, senior citizens, or those with special needs; or even need-based social services to the disadvantaged. Anakam provides the means to protect the privacy of the individual and the integrity of the transaction through our Anakam.TFA® Two Factor Authentication solution, as well remote identity proofing and verification through Anakam.IDP® and Anakam.IDV® when working with extremely large audiences for which it is not cost effective to conduct face-to-face authentication.

Transaction-centric to Citizen-centric Agencies
Citizens expect more and more of their benefits services to be delivered electronically. As eGovernment solutions are enabled with strong multi-factor authentication, they become accessible 24 hours a day and seven days a week; information is entered once and reused multiple times; fraud is less likely and easier to detect because we now are much more certain about who is conducting the transactions; and quality and timeliness of service improves dramatically. With Anakam.TFA®, government benefits agencies can implement trust solutions with an incredibly broad base of constituents and provide confidence that their sensitive information is accessible only to those whom they intend to have access. Anakam.IDP® and Anakam.IDV®provide highly scalable and cost-effective solutions to benefits agencies to “know your customer” when that customer could be miles from a location where they would typically conduct a face-to-face identity proofing.

The Anakam platform is unique in its flexibility to not only deliver the authentication and identity proofing that meets the mandates or guidelines, but also provides the flexibility to benefits agencies to integrate risk management principles into their business practices. Anakam allows authentication strength to be increased in situations where a person is getting access to not only their own information, but potentially that of other beneficiaries (power of attorney or caretaker). Anakam also allows the enterprise to leverage information from the authentication and identity proofing and verification process to change the business behavior of the application.

Anakam supports benefits agencies in their efforts to transform their information and business processes from transaction-centric, largely paper-based bureaucracies, to citizen-centric agencies with enhanced eGovernment services. Once these agencies have the means to positively identify and associate a person with an electronic identity, they can then offer a variety of electronic benefits transactions. This change from transaction-centric, where information may be stove-piped and difficult to correlate, to person-centric, wherein unique electronic identities (tied to specific individuals) are the center of every transaction, ultimately allows the agencies to offer new and better services, see trends and needs, and spot fraud when necessary.